Customer Service: Contact Us

Please fill in the following form to contact us. Make sure you check our Frequently Asked Questions (FAQ) section to find an immediate answer to your question(s).

Contact Us
Contact Me By:

Phone Contact Information

  • We are always here for you — 24 hours a day, 7 days a week, 365 days a year. We're a service company that just happens to sell shoes.
    1-888-927-7677

Email Contact

  • Please send email inquiries to:

Return Address

  • Zappos.com Returns Dept.
    376 Zappos.com Blvd.
    Shepherdsville, KY 40165

    Please be sure to check our Return instructions if you need assistance.

Other Inquiries

  • Brand Inquiries (to be featured on Zappos.com):
    Please send email inquiries to:
    cs~~at~~zappos.com
  • Press Inquiries:
    pr~~at~~zappos.com