Customer Service: Safe Shopping Guarantee

Is it safe to use my credit card?

Yes, shopping at Zappos.com is safe. Every credit card purchase on Zappos.com is covered by our Zappos.com Safe Shopping Guarantee. See Guarantee details below.

Why is Zappos.com so safe?

Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Guarantee Details:

  1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Zappos.com will cover the entire liability for you, up to the full $50.00. Zappos.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Zappos.com while using the secure server.
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy:

Zappos.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.
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